May 09, 2025  
Fitchburg State University 2021-2022 Graduate Catalog 
    
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Fitchburg State University 2021-2022 Graduate Catalog [ARCHIVED CATALOG]

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MGMT 9008 - Quality Management Theory


3 cr.
This course studies the concepts, practices and methods of modern quality management in both manufacturing and services. Topics include history, concepts, dimensions of quality, measurement and control, statistical quality control, information systems and auditing for quality.


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